Get in touch
Contact us
Questions about a booking, baggage or a refund? Send us a message and we will get back to you within one business day.
Our office
Nairobi, Kenya
Support hours
Every day, 06:00 - 22:00 EAT
Response time
We reply to every message within one business day.
Faster help
Have a booking already? Include your reference (for example FLAB12CD) and we can look it up straight away.
Before you write
Common questions
How do I pay for a booking?
Checkout is completed on your phone. Enter your mobile number and approve the payment when prompted — your booking confirms automatically.
Where do I find my booking reference?
Every booking gets a reference such as FLAB12CD. It is shown on screen once payment completes, and you can retrieve it any time from the find my booking page.
Can I cancel a booking?
Yes — open an upcoming booking from the find my booking page and use Cancel booking. The seats are released immediately. For changes to dates or names, message us with your reference.
Do I need an account to book?
No. Booking is open to everyone — there is no sign-up. You retrieve your trip with your reference and the email you used at checkout.